The global problem with Microsoft’s services has mainly affected email communication in Cyprus’s public sector, without interrupting the operation of the state’s core digital services and systems. This was stated by the Deputy Minister of Research, Innovation and Digital Policy, Nicodemos Damianou, according to CNA.
Email, Teams and Copilot mainly affected
In a written statement, Mr Damianou said the problem is affecting organisations worldwide and mainly concerns email communication and the Teams and Copilot applications. He clarified that it does not amount to a general shutdown of Microsoft’s systems and services.
State digital services running normally
For the public sector in Cyprus, he noted that mainly email communication was affected, with no impact on the state’s core digital services and systems. As an example, CY Login, through which citizens and businesses access the government’s digital services, continues to operate normally.
Alternative communication channels
For cases that require immediate or critical communication, alternative ways of communicating or exchanging files with public services are available. Mr Damianou said the eOasis system is also an alternative for communication between public services and for document management.
Restoration and delayed emails
The deputy minister added that state services are in continuous contact with Microsoft about progress in restoring the service. According to the company, emails that were not delivered because of the problem are expected to arrive with a delay.
Banking operations unaffected
Referring to wider economic activity, Mr Damianou stressed the importance of distinguishing between problems with electronic communication and the operation of core digital services. He cited banks as an example, as they have extensively digitised their transactions. According to the information he has received, core banking operations and customer service continued without serious problems.
Strengthening digital infrastructure in Europe
Finally, the deputy minister said the incident shows the need to strengthen states’ digital infrastructure and systems, particularly in Europe, to avoid dependence on specific technology giants. He noted that in recent years the discussion at European level has increasingly focused on technological sovereignty, reducing strategic dependencies and making digital infrastructure more resilient.
Source: CNA
